You may have noticed a new addition to our TMORPH sales staff (Carrie), as we now have an AI chatbot! What’s that you ask? Well, a chatbot is a nifty bit of software that allows artificial intelligence to answer any questions your website visitor may have.
The best part about it is that you don’t need to employ a staff member to monitor any conversations, which can be an excellent cost-cutter for you, especially if you’re running a small business! Not to mention other legal expenses involved with hiring staff members.
With chatbots being available around the clock, they will solve simple queries that your website visitor has; however, they can always email your customer service team using the built-in form function for more complex problems.
Website visitors are able to write messages that can be forwarded directly to your email address, allowing you to follow up on the lead, generating more business for your company, which would’ve been lost if there was no chatbot on the website.
Another feature of chatbots is requesting a free call back if they leave their phone number in the chat.
Running a promotion or have a special offer? You could get the chatbot to promote that by putting a discount code into the bot, and the customer would trigger it by entering a command or phrase or collecting their contact details.
Even better still, they can promote brand new products that you’ve just added to your online shop, which can be a great way to build up more user engagement.