Five reasons why your business needs a chatbot

Vertical image of manís hand passing over credit card to shop assistant after shopping

Five reasons why your business needs a chatbot

Vertical image of manís hand passing over credit card to shop assistant after shopping
Posted in

Do something awesome and share with a friend…

You may have noticed a new addition to our TMORPH sales staff (Carrie), as we now have an AI chatbot! What’s that you ask? Well, a chatbot is a nifty bit of software that allows artificial intelligence to answer any questions your website visitor may have.

“Building a good customer experience does not happen by accident. It happens by design.”

Benefits of a chatbot

Great for cost-cutting

The best part about it is that you don’t need to employ a staff member to monitor any conversations, which can be an excellent cost-cutter for you, especially if you’re running a small business! Not to mention other legal expenses involved with hiring staff members.

24/7 Availability 

With chatbots being available around the clock, they will solve simple queries that your website visitor has; however, they can always email your customer service team using the built-in form function for more complex problems.

Forward referrals direct to your email address

Website visitors are able to write messages that can be forwarded directly to your email address, allowing you to follow up on the lead, generating more business for your company, which would’ve been lost if there was no chatbot on the website.

Request a callback

Another feature of chatbots is requesting a free call back if they leave their phone number in the chat.

Run promotions 

Running a promotion or have a special offer? You could get the chatbot to promote that by putting a discount code into the bot, and the customer would trigger it by entering a command or phrase or collecting their contact details.

Promote new products

Even better still, they can promote brand new products that you’ve just added to your online shop, which can be a great way to build up more user engagement.

Do something awesome and share with a friend…

MrMorph

Colin (MrMorph) is creative director at Tmorph Digital Design. I have been working as a designer for over three decades and have amassed a great deal of experience in digital marketing and design. I'm passionate about web design, and I'm always looking for new ways to do things and solving problems that might not exist yet, I am a bit of a forward thinker. If I'm not in front of a computer, I'm probably behind my camera, on my bike or enjoying some music with my family.
Scroll to Top Skip to content